Refund policy

Here at Happy Emu we are committed to ensuring all products meet the standards of quality and reliability expected by our customers. Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). 

We offer a 15-day return policy. If you're not satisfied with your purchase, you can request a return within 15 days of receiving your item. Please note that postage/freight for change of mind returns shall be the responsibility of the consumer. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Contact Us

If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact us at info@happyemu.com.au.